At The Nit Fairies LLC, we are committed to providing our customers with high-quality products and exceptional customer service. We understand that there may be instances where you need to return a product, and we want to make the process as simple and transparent as possible. Please read our returns policy carefully to ensure a smooth experience.

1. Eligibility for Returns: 

a. Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 7 days of receiving the item. We will arrange for a replacement or issue a refund after assessing the issue.

b. Incorrect Product: In the event that you receive the wrong product, please notify us within 7 days of receiving the item, and we will arrange for the correct item to be sent to you.

c. Unsatisfactory Performance: If you are not satisfied with the performance of our product, please contact us within 30 days of purchase. We will offer you a replacement, exchange, refund, or store credit.

2. Return Procedure: 

a. Contact Customer Service: Before returning any product, please contact our customer service team at nitfairies@gmail.com or call (804) 385-0793. Provide your order number, a detailed description of the issue, and, if possible, attach relevant photographs.

b. Authorization: Our customer service team will guide you through the return process and issue a Return Merchandise Authorization (RMA) if required.

c. Packaging: Pack the product securely in its original packaging, including all accessories, manuals, and any promotional items.

d. Shipping: Ship the product to the address provided by our customer service team. We recommend using a trackable shipping method to ensure the safe arrival of the returned item.

3. Refund/Replacement Process: 

a. Inspection: Once we receive the returned item, our team will inspect it to verify the issue.

b. Refund/Replacement: If the return is approved, we will initiate a refund to your original method of payment or send a replacement product, as per your preference.

a. Products damaged due to misuse, neglect, or improper handling.

b. Products without a valid proof of purchase.

5. Contact Information:

For any questions or concerns regarding our returns policy, please contact our customer service team at [customer-service@nitfairies.com] or call [phone number].

Note: This returns policy is subject to change without prior notice. Please check our website for the most up-to-date information.

Thank you for choosing The Nit Fairies LLC. We appreciate your business and strive to provide you with the best possible products and service.